Shipping policy

 

 

 

Order & Delivery

Shipping Policy

Last updated: May 10, 2026

We ship Mymyde products from our Denver, Colorado warehouse with care and speed. Below is everything you need to know about shipping times, costs, and tracking.

In This Policy

  1. Order Processing
  2. US Domestic Shipping
  3. International Shipping
  4. Free Shipping Threshold
  5. Tracking Your Order
  6. Shipping Issues
  7. Contact Us

1. Order Processing

Orders are processed Monday–Friday, excluding US holidays. Processing times:

  • Standard orders: 1-2 business days
  • Bundle orders: 2-3 business days
  • Pre-orders: Ships on stated date

Orders placed after 2 PM MST are processed the next business day.

2. US Domestic Shipping

We offer the following shipping options within the United States:

Service Delivery Time Cost
Standard Shipping 5-8 business days Free
Expedited Shipping 2–3 business days $15.99
Express Shipping 1–2 business days $24.99

Shipping carriers: USPS, UPS, FedEx (selected based on destination)

3. International Shipping

We currently ship to select international destinations:

Region Delivery Time Cost
Canada 7–10 business days $14.99
UK / EU 10–15 business days $24.99
Australia / NZ 12–18 business days $29.99
Other Regions 15–25 business days Calculated at checkout

Customs & Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the shipping cost and are paid upon delivery.

4. Free Shipping Threshold

Enjoy free standard shipping on US orders over $30. The free shipping threshold:

  • Applies to subtotal before tax and after discounts
  • Is automatically applied at checkout
  • Does not apply to expedited or international orders
  • Cannot be combined with other shipping promotions

5. Tracking Your Order

Once your order ships, you'll receive a tracking number via email. To track:

  1. Click the tracking link in your shipping confirmation email
  2. Or visit your account page to view all orders
  3. Or contact us with your order number for assistance

Tracking updates may take 24-48 hours to appear after shipment.

6. Shipping Issues

Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

  • Check with neighbors and household members
  • Look for a delivery notice or note
  • Wait 2-3 days as packages occasionally show as delivered prematurely
  • Contact us if still missing — we'll work with the carrier to investigate

Incorrect Address

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If your address is wrong, contact us immediately at support@mymyde.store.

Damaged in Transit

If your package arrives damaged, please refer to our Return & Refund Policy for replacement procedures.

7. Contact Us

Need help with your shipment? We're here to assist:

Mymyde Shipping Support

  • Email: support@mymyde.store
  • Hours: Monday–Friday, 9 AM–5 PM MST
  • Response time: Within 24 business hours